With 19 years of experience, I am a seasoned leader specializing in IT product ownership, digital transformation, and eCommerce. I have successfully driven large-scale projects, including global platform rollouts, IT integrations for mergers and acquisitions, and vendor management, ensuring alignment with business objectives. My expertise spans multiple industries, including FMCG and telecommunications, where I have led cross-functional, multinational teams to deliver innovative solutions. I possess a deep understanding of emerging technologies such as AI, blockchain, and machine learning, coupled with strong skills in Agile methodologies and Lean Six Sigma. As a strategic leader, I am committed to fostering collaboration, driving business growth, and continuously improving operational efficiency.
Core Competencies
- Technical Leadership & Consulting: Proven ability to provide technical leadership and strategic consulting in digital commerce, eLearning, and startup ecosystems, guiding businesses toward growth and innovation.
- Integration Lead in Merger and Acquisition: Skilled in leading IT integration projects, including mergers and acquisitions. Proficient in SAP ERP, Workday, Concur, and other enterprise solutions, ensuring seamless transitions and operational efficiency.
- IT Product Ownership & Leadership: Extensive experience in managing the entire product lifecycle, from concept to launch, ensuring alignment with business goals and customer needs. Proven ability to lead cross-functional teams and drive innovation.
- eCommerce & Digital Marketing: Expertise in managing global eCommerce platforms and implementing digital marketing strategies. Experience in enhancing B2B, B2B2C and B2C eCommerce platforms to boost sales and customer experience.
- Vendor & Sourcing Management: Demonstrated success in managing vendor relationships and sourcing strategies, with a strong track record of cost savings and contract negotiations in IT shared services.
- Agile Project Management & DevSecOps: Certified in Lean Six Sigma and ITIL with extensive experience in Agile methodologies. Competent in driving projects using DevSecOps, improving service delivery and security.
- Emerging Technologies: Proficiency in AI, Blockchain, Machine Learning, and Big Data, with hands-on experience in integrating these technologies into various business processes and platforms.
- Business Strategy & Development: Strong background in developing and implementing business strategies, including product development, market analysis, and customer relationship management.
- Strategic Vision and Global Execution: Demonstrates exceptional ability to define and communicate a clear strategic vision, aligning business objectives with market opportunities and long-term goals.
- Organizational Transformation and Change Leadership: Expertise in leading large-scale organizational transformation, including mergers, acquisitions, and digital transformation across multinational teams.
- Leadership Development, Feedback, and Coaching: Strong track record in building and mentoring high-performing executive teams, with a focus on empowering leaders across functions and geographies. Decision-Making,
- Communication, and Problem-Solving at Scale: Excels in data-driven, strategic decision-making while managing complex, high-stakes situations across global markets..
Successful Accomplishments
- Integrating AI in Brand eCommerce Stores: I successfully integrated artificial intelligence into brand eCommerce stores of global brands like Livingproof, Paula’s Choice, Tatcha etc to enhance customer experience through personalized recommendations and automated support.
- Unilever Marketplace in Bangladesh Rollout: I led the launch of Unilever Marketplace in Bangladesh, ensuring a smooth roll-out of the platform that catered to B2B needs. This involved coordinating between cross-functional teams and vendors, leading to an efficient and scalable solution that supported the company’s digital transformation goals.
- GSK Bangladesh Acquisition Integration Project: As IT Integration Lead, I oversaw the seamless integration of GSK Bangladesh into Unilever’s IT infrastructure, including the rollout of SAP ERP and 30+ applications. This ensured smooth operational continuity and alignment of the newly acquired entity with Unilever’s global standards and processes.
- Unilever Bangladesh eCommerce Store: I spearheaded the revamp of Unilever Bangladesh’s eCommerce store, focusing on improving the user interface and introducing new features to enhance the shopping experience. This resulted in a more intuitive platform, increasing both customer retention and online sales performance.
- eLearning Platform: I played a key role in the development and launch of a multilingual eLearning platform, offering diverse courses in multiple categories. The platform was designed to provide a user-friendly experience, supporting both English and Bangla, and attracted a significant number of users seeking digital learning solutions.
- Contract Management for IT Shared Service: Managing contracts valued at USD 5 billion for Telenor’s IT shared services, I achieved significant cost savings by optimizing contract terms with major vendors such as Oracle, Microsoft, and Huawei. My contract negotiations led to a 30% reduction in yearly OPEX expenditures while ensuring continued high-quality service delivery.
- Vendor Account Management for Salesforce, Oracle, Microsoft, Workday, Tieto, Accenture: I managed key vendor accounts, building strong relationships with global giants like Salesforce, Oracle, and Microsoft to optimize IT services for the organization. Through strategic negotiations, I ensured that vendor solutions aligned with business objectives, resulting in both cost-efficiency and enhanced operational support.
- Siebel CRM Project in Grameenphone: As part of the Siebel CRM project in Grameenphone, I was responsible for implementing and customizing the CRM to meet the specific needs of the telecom industry. This project significantly improved customer data management and sales process automation, boosting overall efficiency and customer satisfaction.
- Key Account Management Launching in Bangladesh: I led the launch of the Key Account Management (KAM) model in Bangladesh, which focused on segmenting high-value clients for targeted relationship management. This initiative boosted business revenue by 60%, as it allowed the company to offer tailored solutions and improved service to its most important clients.
Roles I worked
Global eCommerce Platform Manager at Unilever
Jun 2023 – Present (1 Year 2 months)
Senior Information Technology Manager at Unilever
Jan 2023 – May 2023 (5 months)
Tech Lead and Product Owner, Unilever Marketplace Bangladesh at Unilever
Dec 2020 – Jan 2023 (2 years 2 months)
IT Integration Lead for GSK Bangladesh Integration at Unilever
May 2019 – Dec 2020 (1 year 8 months)
Director at Dhakai Soft Multimedia Solutions Sdn Bhd
Sep 2017 – May 2019 (1 year 9 months)
Sourcing & Vendor Management Lead at Telenor
Jan 2015 – Sep 2017 (2 years 9 months)
Vendor Executive at Telenor
Aug 2013 – Dec 2014 (1 year 5 months)
Head of New Business & Development at Grameenphone Ltd
Aug 2011 – Aug 2013 (2 years 1 month)
Head of Planning and Development, Key Account Management at Grameenphone Ltd
Sep 2010 – Jul 2011 (11 months)
Deputy Manager at Grameenphone Ltd
Sep 2005 – Sep 2010 (5 years 1 month)
Certification
AI and the Future of Work: Workflows and Modern Tools for Tech Leaders from LinkedIn Learning during Aug 2024
Skills: Technical Leadership · Artificial Intelligence (AI) · Workflow Optimization
Building A Generative AI Tech Strategy from Linkedin Learning during Aug 2024
Skills: Generative AI · IT Strategy
Building a Responsible AI Program: Context, Culture, Content, and Commitment from Linkedin Learning during Aug 2024
Skills: Program Development · Responsible AI
Introduction to Auditing AI Systems from Linkedin Learning during Aug 2024
Skills: Artificial Intelligence (AI)
Scaling Generative AI: Building a Strategy for Adoption and Expansion from Linkedin Learning during Aug 2024
Skills: Generative AI · Expansion Strategies · Scalability
Ya Xu: How to Turn AI from a Buzz Word to a Business Tool from Linkedin Learning during Aug 2024
Skills: Artificial Intelligence for Business · Business Technology
Becoming an Impactful and Influential Leader from Linkedin Learning during Jul 2024
Skills: Leadership
Collaborative Leadership from Linkedin Learning during Jul 2024
Skills: Collaborative Leadership
Leading with Vision from Linkedin Learning during Jul 2024
Skills: Leadership
Adaptive Project Leadership from Linkedin Learning during Jun 2024
Skills: Leadership
Introduction to ESG: Environmental, Social, and Governance from Linkedin Learning during Jun 2024
Skills: Environmental, Social, and Governance (ESG) · Sustainable Business Strategies
Python for Non-Programmers from Linkedin Learning during Jun 2024
Skills: Python (Programming Language)
Selling to the C-Suite from Linkedin Learning during Jun 2024
Skills: C-Suite Selling
Top 10 Rules for Highly Effective Leadership from Linkedin Learning during May 2024
Skills: Leadership
Cybersecurity Foundations from Linkedin Learning during May 2024
Skills: Cybersecurity
Cybersecurity Awareness: Cybersecurity Terminology from Linkedin Learning during Feb 2024
Skills: Cybersecurity
LinkedIn AI Academy AI-100: 2 Supervised Learning with Neural Networks from Linkedin Learning during Jan 2024
Skills: Artificial Intelligence (AI)
LinkedIn AI Academy AI-100: 3 Scaling AI at AI Academy AI-100: 3 Scaling AI at LinkedIn from Linkedin Learning during Jan 2024
Skills: Artificial Intelligence (AI)
LinkedIn’s AI Academy from Linkedin Learning during Jan 2024
Skills: Artificial Intelligence (AI)
LinkedIn AI Academy AI-100: 1 Demystifying AI from Linkedin Learning during Dec 2023
Skills: Artificial Intelligence (AI)
Technical Product Management from Linkedin Learning during Nov 2023
Product Management: Building a Product Roadmap from Linkedin Learning during Sep 2023
Career Essentials in Generative AI by Microsoft and LinkedIn from Linkedin Learning during Aug 2023
Skills: Artificial Intelligence (AI)
Introduction to Artificial Intelligence from Linkedin Learning during Aug 2023
Skills: Artificial Intelligence (AI)
Ethics in the Age of Generative AI from Linkedin Learning during Jul 2023
Generative AI: The Evolution of Thoughtful Online Search
Executing on Innovation: A Process That Scales from Linkedin Learning during Jun 2023
Skills: Growth Hacking
Programming Foundations: APIs and Web Services from Linkedin Learning during Jun 2023
Artificial Intelligence and Business Strategy from Linkedin Learning during May 2023
Skills: Artificial Intelligence (AI)
Making Quick Decisions from Linkedin Learning during May 2023
Skills: Decision-Making
The Six Biases of Decision-Making from Linkedin Learning during May 2023
Skills: Decision-Making
Ethical Hacking: Footprinting and Reconnaissance from Linkedin Learning during Mar 2023
Skills: Ethical Hacking
Become a Cybersecurity Professional from Linkedin Learning during Jan 2023
Learning the OWASP Top 10 from Linkedin Learning during Jan 2023
Skills: OWASP
The Cybersecurity Threat Landscape from Linkedin Learning during Jan 2023
Skills: Threat & Vulnerability Management
Big Data in the Age of AI from Linkedin Learning during Aug 2022
Data Visualization: Storytelling from Linkedin Learning during Aug 2022
Learning Data Governance from Linkedin Learning during Aug 2022
Statistics Foundations: Probability from Linkedin Learning during Jul 2022
Metaverse and NFTs for Marketing from Linkedin Learning during Jun 2022
Microsoft Power Automate Essential Training from Linkedin Learning during Jul 2022
A Day In The Life of a Data Scientist from Linkedin Learning during Mar 2022
The Non-Technical Skills of Effective Data Scientists from Linkedin Learning during Mar 2022
Product Management: Building a Product Strategy from Linkedin Learning during Jan 2022
Skills: Digital Strategy
Agile Product Owner Role: Techniques from Linkedin Learning during Oct 2022
Communicating in Times of Change from Linkedin Learning during Mar 2022
Creating a Culture of Change from Linkedin Learning during Mar 2022
Skills: Digital Strategy
Critical Thinking for Better Judgment and Decision-Making from Linkedin Learning during Oct 2021
Skills: Critical Thinking · Decision-Making
Introduction to NFTs: Non-fungible Tokens from Linkedin Learning during Sep 2021
Leading at a Distance from Linkedin Learning during Sep 2021
Leading with Emotional Intelligence from Linkedin Learning during Sep 2021
Managing in Difficult Times from Linkedin Learning during Sep 2021
Skills: Sales
Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking from Linkedin Learning during Sep 2021
Counterintuitive Leadership Strategies for a VUCA (Volatile, Uncertain, Complex, Ambiguous) Environment from Linkedin Learning during Aug 2021
Developing Adaptability as a Manager from Linkedin Learning during Sep 2021
Building Resilience as a Leader from Linkedin Learning during Jul 2021
Statistics Foundations: The Basics from Linkedin Learning during May 2021
Lean Foundations from Linkedin Learning during Apr 2021
Leading Change from Linkedin Learning during Mar 2021
Advice for Leaders during a Crisis from Linkedin Learning during Feb 2021
Data Science & Analytics Career Paths & Certifications: First Steps from Linkedin Learning during Apr 2021
Growth Hacking Tips from Linkedin Learning during Feb 2021
Skills: Digital Strategy
Leading in Uncertain Times from Linkedin Learning during Feb 2021
Skills: Digital Strategy
Agile Project Management: Comparing Agile Tools from Linkedin Learning during Jan 2021
Skills: Project Management
Become an Agile Project Manager from Linkedin Learning during Jan 2021
Skills: Project Management
Leading in Crisis from Linkedin Learning during Jan 2021
Skills: Sales
Agile at Work: Reporting with Agile Charts and Boards from Linkedin Learning during Dec 2020
Skills: Project Management
Agile Foundations from Linkedin Learning during Nov 2020
Skills: Project Management
Agile at Work: Building Your Agile Team from Linkedin Learning during Nov 2020
Skills: Project Management
Agile at Work: Driving Productive Agile Meetings from Linkedin Learning during Nov 2020
Skills: Project Management
Agile at Work: Planning with Agile User Stories from Linkedin Learning during Nov 2020
Skills: Project Management
Transitioning from Waterfall to Agile Project Management from Linkedin Learning during Nov 2020
Azure for Developers: Resource Planning from Linkedin Learning during Oct 2020
Adobe Experience Manager for Marketers from Linkedin Learning during Sep 2020
Azure: Understanding the Big PictureAzure: Understanding the Big Picture from Linkedin Learning during Sep 2020
Learning Microsoft PowerApps from Linkedin Learning during Aug 2020
Microsoft Power Automate: Advanced Business Automation from Linkedin Learning during Aug 2020
Microsoft Power Automate: Beyond the Basics from Linkedin Learning during Aug 2020
Microsoft PowerApps: Using the Common Data Service from Linkedin Learning during Aug 2020
Power Apps: Building Data-Driven Apps from Linkedin Learning during Aug 2020
Bracketology Club: Using March Madness to Learn Data Science from Linkedin Learning during Jul 2020
Power BI Essential Training (2019) from Linkedin Learning during Jun 2020
Planning a Microsoft Cloud Solution from Linkedin Learning during May 2020
Cert Prep: Scrum Master from Linkedin Learning during Apr 2020
Ethical Hacking: Introduction to Ethical Hacking from Linkedin Learning during Apr 2020
Microsoft Flow Essential Training from Linkedin Learning during Apr 2020
AI The LinkedIn Way: A Conversation with Deepak Agarwal from Linkedin Learning during Mar 2020
Artificial Intelligence for Project Managers from Linkedin Learning during Mar 2020
Cognitive Technologies: The Real Opportunities for Business from Linkedin Learning during Mar 2020
Cybersecurity Foundations from Linkedin Learning during Mar 2020
Digital Strategy from Linkedin Learning during Mar 2020
Learning Microsoft Power BI Desktop from Linkedin Learning during Mar 2020
Learning XAI: Explainable Artificial Intelligence from Linkedin Learning during Mar 2020
AI Accountability Essential Training from Linkedin Learning during Feb 2020
Artificial Intelligence Foundations: Neural Networks from Linkedin Learning during Feb 2020
Artificial Intelligence Foundations: Thinking Machines from Linkedin Learning during Feb 2020
Delivery Tips for Speaking in Public from Linkedin Learning during Feb 2020
RPA, AI, and Cognitive Tech for Leaders from Linkedin Learning during Feb 2020
Writing a Business Case from Linkedin Learning during Dec 2019
Growth Hacking Foundations from Linkedin Learning during Nov 2019
Create a Go-To-Market Plan from Linkedin Learning during Oct 2019
Learning Personal Branding from Linkedin Learning during Oct 2019
Demystifying AnalyticsDemystifying Analytics from MathCoMathCo during Aug 2019
Introduction to AWS for Non-Engineers: 1 Cloud Concepts from Linkedin Learning during Aug 2019
Introduction to Cloud Computing for IT Pros from Linkedin Learning during Aug 2019
Blockchain Basics from Linkedin Learning during May 2018
Blockchain: Beyond the Basics from Linkedin Learning during May 2018
Digital Marketing Channels: The Landscape from Coursera during Jun 2017
Credential ID N8HT29VQQJK3Credential ID N8HT29VQQJK3
ITIL Foundation from PeopleCert during Sep 2016
Credential ID GR750262285MRCredential ID GR750262285MR
Skills: ITILSkills: ITIL
Certification on “The Purchasing Chessboard” from Telenor Sourcing Academy
Yellow Belt in Lean Six Sigma from Telenor
Skills: Lean Six Sigma